"FRIENDS"

This is not Face Book where you call people "Friends" whom you don't even know personally, and may never meet in person.
Studies show that: "It takes up to 24 months after an experience improves for people to realize we fixed it."

That's why we have Loud and Proud communities and Social Circles; but book selling is serious business; not some friendship building adventure, like on Face Book.
We have to tell our story. We have to ask our friends if they’ve read our books, and suggest they read our newest novella, then ask how they enjoyed reading it, what they enjoyed the most, and occasionally ask some, if they can post a review, right?. We rarely ever ask if they have an issue they haven’t been able to get resolved about our books, that we might be able to at least clarify for them, or if “If there is anything at all that we can help them with, relating to, maybe pricing or ordering, etc.”

It’s one thing to say “I’m satisfied,” but it’s quite another to go out on a limb and say, “I’m willing to ...”

When everything works, when we're easy to do business with, when we keep our commitments, when the bill is what we said it would be, that's what I call 'effortless customer service.'

Some of our writing challenges are complex by nature, but an “Effortless customer experience” means we take on the effort, so our customers don't have to.
Happy Reading!